Below you can find answers to a number of frequently asked questions relating to the postponement and your available options. Please read these carefully as we have tried to set out responses to as many topics as we can foresee arising as possible.
If you cannot find a response in our FAQs please contact us by email on firstname.lastname@example.org but be aware that we are currently experiencing a high volume of queries and it will take us a little longer than usual to get back to you. We thank you for your understanding and patience.
How do I secure my entry in the re-scheduled event on 26 September 2021?
You do not need to do anything; your entry has been automatically transferred. We will keep you updated as the event draws closer with all the important event day instructions and information. You can also opt to claim a credit note voucher; redeemable against the purchase of an entry in any future Run 4 Wales event.
Will entries in the family races also be transferred?
Yes, and you don’t need to do anything. They have been automatically transferred.
How do I swap my 2021 entry for a credit note for use against a future R4W event purchase?
If you cannot attend the re-scheduled event, you can claim the amount you paid for your entry as a credit note, redeemable against any future Run 4 Wales event purchase. Instructions on taking up this option have been included in the postponement statement. This option is only available until Friday 20 August 2021, so please request it as soon as possible.
You cannot claim a credit note if you registered via an Official Charity, Corporate Package or Sponsor.
How do I transfer my entry to another runner if I am unable to attend the re-scheduled event?
This will be conducted through our online entry system, ACTIVE. We will waive the usual £5.80 transfer fee. ACTIVE allows you to generate a transfer link that you can share with another runner without sharing any personal or payment information. The new runner will register for the race, paying full price for their entry. Once the registration is complete you will receive a refund.
Please note that for insurance and medical reasons, all transfers must be conducted officially through ACTIVE. Instructions on how to transfer can be found at https://www.cardiffbayrun.co.uk/transferring-your-entry/ and must be conducted by our transfer deadline date of Friday 27 August at 4pm.
Can I have a refund on my race entry instead?
Sadly, we are not in a position to offer refunds, however we are offering a number of reasonable alternative options to runners, which have been outlined to all participants (including the option to attend the rescheduled event or claim a credit note voucher redeemable against any future Run 4 Wales event purchase). Run 4 Wales organise the Cardiff Half Marathon, Newport Wales Marathon & 10K, Cardiff Bay Run, Porthcawl 10K, Barry Island 10K plus a series of virtual events – and credit note vouchers can be used against any of these events.
We hope that these options will suit the vast majority of runners who will understand our position given current circumstances. Our terms and conditions clearly state that runners will not be entitled to a refund if an event is postponed because of ‘a circumstance beyond the reasonable control of the organisers’ and it is with regret that we have to uphold this condition.
The COVID-19 crisis has caused immeasurable harm to the events industry, with an extended period where no mass participation events could take place in Wales. Despite having not delivered an event since October 2019, Run 4 Wales continues to incur fixed operational costs and irrecoverable delivery event costs, as we continue to plan for events in an uncertain period.
Your support and understanding mean we can protect the future of Run 4 Wales, our wider events portfolio and the staff, local suppliers, contractors, and social causes we support.
Run 4 Wales is a not-for-profit social enterprise; with any financial surpluses used to support a number of grassroots athletics and community projects through the R4W Charitable Foundation.
I want to take up the virtual race option, how does it work?
Details on transferring to the virtual race are outlined in the postponement options we have shared with all runners. You will receive further information on how to take part once you have signed up, in your confirmation email.
Please note that by transferring to the virtual race, your entry in the rescheduled event will be cancelled and this cannot be undone. If you would like to take up this option you must complete your transfer by Friday 20 August.
You must run the entire 10K distance in one go, and upload supporting evidence of your participation to our online portal before the participation deadline (all details and instructions will be outlined in your confirmation email). There will be no time limit on completing the virtual race, so you can walk some or all of the distance if you’d prefer.
There is no virtual alternative for the 2K race. This was offered previously but take-up was low, so it is unfortunately unviable to offer in this instance.
What date will be included on finishers items for the rescheduled event on Sunday 26 September 2021?
Although this is the rescheduled date for the 2020 edition of the race, we will be including the year ‘2021’ on finishers items (medals, t-shirts, race numbers).
What date will be included on finishers items for the virtual event?
Although this virtual event is linked to the 2020 edition of the Cardiff Bay Run, we will be including the year ‘2021’ on finishers items (medals, t-shirts).
If I take up the virtual race option, when will I receive my medal and t-shirt?
These will be posted at the end of the participation window to all of those who have submitted evidence ahead of the 26 October 2021 deadline.
What happens to any additional purchases I made with my race entry?
If you have purchased any race merchandise or an iTab medal insert your purchase will be transferred to the re-scheduled event automatically.