FAQs

Below, you can find answers to a number of Frequently Asked Questions relating to the available options and postponement.

The Run 4 Wales office remains closed because of the Coronavirus lockdown and a reduced staff team are working hard to respond to queries from home. Please read the FAQs carefully before getting in touch as we have tried to set out responses to as many topics we can foresee arising as possible.

How do I secure my entry in the re-scheduled event on 23 May 2021?

You do not need to do anything; your entry has been automatically transferred. We will keep you updated as the event draws closer with all the important event day instructions and information. You can also opt to participate in the event virtually in 2020 or defer to the 2022 edition.

Will entries in the 2K Family Fun Run also be transferred?

Yes, and you don’t need to do anything. They have been automatically transferred. You can also opt to participate in the family event virtually if you cannot make the new date or defer to 2022.

How do I transfer my entry to another runner if I am unable to attend the re-scheduled event?

This will be conducted through our online entry system, ACTIVE. We will waive the usual £5.80 transfer fee. ACTIVE allows you to generate a transfer link that you can share with another runner without sharing any personal or payment information. The new runner will register for the race, paying full price for their entry. Once the registration is complete you will receive a refund.

Please note that for insurance and medical reasons, all transfers must be conducted officially through ACTIVE. Instructions on how to transfer can be found here.

Please note: if you registered for the race via one of our official charities you will need to contact them to see if transferring is possible, as your entry has a personal fundraising pledge attached.

Can I have a refund on my race entry instead?

Sadly, we are not in a position to offer refunds, however we are offering a number of reasonable alternative options to runners, which have been outlined to all participants here (including a choice between 2020 (virtual), or live 2021, 2022 events).

We hope that these options will suit the vast majority of runners who will understand our position given current circumstances. Our terms and conditions clearly state that runners will not be entitled to a refund if an event is postponed because of ‘a circumstance beyond the reasonable control of the organisers’ and it is with regret that we have to uphold this condition.

With the COVID-19 crisis ongoing Run 4 Wales and the wider events industry face a fight for survival following an extended period where no mass participation events can take place. Despite having not delivered an event since October 2019, Run 4 Wales continues to incur fixed operational costs and irrecoverable delivery event costs, as we continue to plan for events in an uncertain period.

Your support and understanding mean we can protect the future of Run 4 Wales, our wider events portfolio and the staff, local suppliers, contractors, and social causes we support.

Run 4 Wales is a not-for-profit social enterprise; with any financial surpluses used to support a number of grassroots athletics and community projects through the R4W Charitable Foundation.

I want to take up the virtual race option, how does it work?

Details on transferring to the virtual race are outlined in the email sent to all entrants and on the event website. You will receive further information on how to take part once you have signed up, in your confirmation email. Please note that by transferring to the virtual race, your entry in the rescheduled event will be cancelled and this cannot be undone. You must transfer into the virtual race by 31 October 2020. This deadline is in place to allow us to make the necessary arrangements. You must upload supporting evidence of your participation to our online portal before the participation deadline (on 30 November).

Please note: if you registered for the race via one of our official charities you will need to contact them to see if transferring into the virtual race is possible.

If I take up the virtual race option, do I need to run the entire distance in one go?

You must run the entire 10K (or 2K Family Fun Run) distance in one go. Unlike in a real event, we will not have roads to re-open following the race so there will be no time limit on completing the virtual race. This means you may walk some or all of the distance if you need to.

If I take up the virtual race option, how do I upload my result?

Detailed instructions on uploading your virtual race will be included in the confirmation email you receive after transferring into the virtual event. You must submit supporting evidence of your participation to our online portal by 30 November 2020.

If I take up the virtual race option, when can I participate in it?

You can record and submit a result anytime between 1-30 November 2020 but must submit your result before midnight on 30 November 2020. Late submissions will not be accepted and you will not be able to appear on the official results if you do not submit before the deadline.

If I take up the virtual race option, when will I receive my medal and t-shirt?

These will be posted at the end of the participation window to all of those who have submitted evidence ahead of the 30 November 2020 deadline.

If I take up the virtual race option, how do I ensure my safety?

We will send our detailed instructions on participating in the virtual race including advice on choosing a route, hydration, and nutrition. You will need to be responsible for your own health and safety. Please ensure you practice social distancing and keep it local.  Running laps near to your home means you’ll never be far away if you get into difficulty, and you can leave sports product or water on your doorstep and use your home as an aid station during the race.

How do I defer to the 2022 edition instead?

Instructions are outlined in the runner options set out on our website and in the email sent to all registered runners. Please note this option is only available to those registered for an ‘Individual Entry’ type and must be completed by 31 October 2020.

Please note: this option is not available to runners registered via one of our official charities as your space has a fundraising pledge attached (linked to the postponed edition of the race which will take place in 2021)

When will the 2022 edition take place?

The 2022 edition will take place in the Spring, likely between March – May. We will confirm the exact date as soon as possible. If you are opting to transfer into the 2022 edition we need to know by 31 October 2020, as the number of runners opting to transfer will inform our planning of the 2021 edition – including the enforcement of necessary measures around social distancing.

What if I transfer into the 2022 edition but later change my mind, or cannot make the event?

Usual terms and conditions will apply to your 2022 edition race entry. You will be able to transfer your entry to another runner and receive a refund (minus admin fee) if you decide you no longer wish to take part. The Cardiff Bay Run sells out every year, so demand is always high for spaces and runners are often able to easily find someone to transfer to using our official Facebook event pages.

What happens to any additional purchases I made with my race entry?

If you have purchased any race merchandise or an iTab medal insert your purchase will be transferred to the re-scheduled event automatically.

If you cannot find a response to your question in our FAQs, please contact us by email but be aware that it will take us a little longer than usual to respond. We will get back to you as soon as we can and thank you for understanding and patience in these difficult circumstances: cardiffbay@run4wales.org