View our frequently asked questions below. If you can’t find the answer to your query, please contact our customer services team. Click here to email or call 02921 660 790.
Q. What will be included in my race pack?
A race pack will be posted to you in the days leading up to the event. It will include a running number (to wear on the day) and a race day guide.
Q. What shall I do if my race pack does not arrive?
On rare occasions race packs get delayed in the mail or only arrive the day before. If your pack does not arrive in time, please come to our Event Information tent in the Event Village (open from 07:30am) and we will arrange a replacement for you. There will be a lost race pack queue.
Please login to MyEvents or search for yourself on the R4W App to find out what your original race number should have been and have this ready for when you are at the front of the queue – this will speed up the process when we’re arranging your replacement.
You’ll find a copy of all the event information that would have been in your race pack here.
Q. How do I know where to go and what to do on race day?
Our race day guide (which will be in your posted race pack) will include all of the information you need to know. Click here to view.
Q. When will my race pack arrive?
A. Race packs are sent out 1-2 weeks prior to the even
Q. When will I receive my race t-shirt and medal?
A. Finishers’ t-shirts will be given out on completion of the race. A medal will also be given out separately.
RUNNING THE RACE
Q. Is there water available on the course?
A. Yes, there will be Brecon Carreg water available on the course at the 5K mark and at the finish line.
Q. Where is the race start, finish and race village?
A. The race starts and finishes in Roald Dahl Plass, Cardiff Bay.
Q. What time does the race start?
A. The 10K will start at 10:00, and the Family Fun Run will follow at 13:00.
Q. Where will I start the race?
The colour band across the middle of your race number relates to your starting pen based on your given estimated 10K time.
Q. I don’t live in Cardiff and don’t know the route, will I be able to get lost?
A. No. The course will be marshalled throughout.
Q. What happens if I cannot finish the race?
A. We will have medical points along the route. If you are just too tired we will have vehicles to get you back to the start/finish area.
Q. Can I take part in the race with a pushchair, dog, skateboard, wheeled device, nordic sticks, or bulky fancy dress.
A. No participant may bring dogs, baby joggers, baby strollers, skateboards, Nordic sticks, rollerblades, hand cycles, Kangoo Jumps, stilts, crutches, unauthorised bicycles or any other wheeled device on the course, except for hand propelled wheelchairs in the mass race (within a designated pen assigned by the organiser). Any bulky items or fancy dress which you wish to carry with you as part of a challenge must be cleared with the race director if it is likely to impact on your ability to complete the course within 2 hours or impede other participants.
Q. Is the course suitable for blind runners and do you offer free places for guide runners?
A. Yes. We are happy to give a complimentary entry and a high-viz bib to a support runner, should you need one. If so, please contact firstname.lastname@example.org or ring 029 2166 0790.
Q. Can I wear headphones?
A. We do not ban headphones, but please avoid using headphones whilst running to limit the risk of injury to yourself and other participants. The Organiser will not be held responsible for incidents caused as a result of the use of headphones which inhibit the communication of important warnings or information from emergency services or course marshals.
Q. Will there be anywhere to store my bag during the race?
A. Yes, each runner will be able to store one bag. The exact location of the bag storage facilities will be printed in the race information email.
Q. How old do I have to be to race?
A. 10K runners must be 15 years of age or older on race day. For the Family Fun Run, there is no limit on ages, but children under the age of 8 must be accompanied by an adult. This will count as two entries.
RUNNING FOR CHARITY
Q. Can I raise money for any charity I choose?
A. Yes. Please contact your chosen charity to obtain sponsor forms and support.
Q. Do I have to raise money for a charity or good cause?
A. No, it is not compulsory – it is entirely up to you.
Q. What if my charity is not listed?
A. You can run for any charity of your choice, the charity does not have to be listed on our associated charities page in order for you to fundraise.
Q. Where do I go for my sponsorship forms?
A. Sponsorship forms/running vests are to be obtained from your chosen charity direct, please contact them at your earliest convenience
Q. When do I need to have signed up by to receive my Family Fun Run race pack in the post?
A. The Postage Entry Deadline for the Cardiff Bay Family Fun Run is TBC. Runners who enter the Family Fun Run after this date will need to collect their pack rather than receive it in the post.
Q. Can I get a photograph of myself running the race?
A. Yes, there will be photographers around the course although we cannot guarantee that you will be captured with so many participants out on the course. Their pictures will be available to purchase at: www.marathon-photos.com
Q. When will I get my iTAB?
A. Your iTAB will be posted out to you after the race.
Q. What size finishers tee should I order?
A. Our unisex finishers tees are available in sizes XS to 3XL. View our size guide here.
Q. How can I help with the event if I’m not running?
A. Thank you for your interest. The race relies on volunteers acting as stewards and giving out drinks and medals every year. If you’re not running it’s a great way to ensure the event is a success and helps raise lots of money for charities to continue doing their vital work. If you’re a student it’s also great experience to put on your CV and a fun thing to do with friends. To find out more please email email@example.com